At Cube Therapy Billing, we understand how credit balances can silently impact your practice’s compliance standing and revenue integrity. In therapy billing—especially ABA, speech, OT, and mental health services—credit balances often result from overposted payments, payer overpayments, duplicate payments, COB mismatches, or posting errors. If not resolved promptly, they can lead to refund delays, audit exposure, and financial reporting inaccuracies.

Our Credit Balance Resolution service offers a clear, compliant pathway to identify, analyze, and resolve outstanding credit balances on your patient accounts. We begin by generating aged credit reports to detect all unapplied or excess payments. Each entry is reviewed against EOBs, ERAs, and payer contracts to determine the root cause—whether it’s a refund due to the payer, the patient, or a misallocated adjustment.

Once identified, our team initiates the correct action: posting adjustments, initiating refunds, or working with the payer to resolve duplicate or erroneous payments. We also ensure that any patient refunds are handled with clear documentation, protecting your practice from complaints or recoupment requests. Most importantly, our approach supports regulatory compliance with Medicare, Medicaid, and commercial guidelines, significantly reducing audit risk.

We maintain detailed logs of every resolved credit, giving your team full visibility through web-based dashboards and monthly reporting. Whether you're preparing for a payer audit or simply want a cleaner financial close, Cube’s credit balance reconciliation team ensures you're covered—down to the last cent.

Benefits of Cube’s Credit Balance Resolution:

• Prevent compliance issues tied to unaddressed overpayments

• Reduce risk of payer takebacks and refund penalties

• Improve financial clarity and trust with patients

• Fully audit-ready reporting and documentation

• Maintain accurate AR and clean financial statements

• Support HIPAA and CMS compliance standards

Ready to eliminate refund confusion and protect your therapy practice from audit risks?
Let Cube Therapy Billing manage your credit balances with accuracy, speed, and compliance.