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Frequently asked questions

For many practices, billing & credentialing can be both time-consuming and overwhelming.

At Cube Therapy Billing, we provide a full-service revenue cycle management solution. Let us handle the complicated processes and the repeated follow-up calls with insurance companies for you.

Listed below are answers to some of the most frequently asked questions about the billing and credentialing process. Take some time and review the information below. Or, simply call us at 302-532-7576 or chat with us using the link below with your specific questions, and we’ll be happy to answer.

  • 1) I see that you have different plans with different prices. How do those work and what do I need to know to choose the right plan?
    It is best that you get a free consultation with one of our solution consultants to identify your needs so you can choose the right plan for your practice. Please submit your FREE consultation form
  • 2) How long does it take to setup?
    Onboarding generally takes about 15-20 days. Reach out to us for more details. Submit Call back request.
  • 3) When do you start billing me?
    You will receive your first invoice approximately 30 days after your start date.
  • 4) How soon can I begin sending electronic claims?
    Onboarding generally takes about 15-20 days. Reach out to us for more details.
  • 5) Can you track insurance authorizations for appointments?
    Yes, we keep a track on the insurance authorization for every client at the initial stage which is one of the most important part of the tracking system that will be implemented for every client. Contact Us For more details. Conditions Apply*
  • 6) What happens during credentialing?
    During the credentialing, the insurances requests information from the provider about the provider's education, experience, licensure, training, insurance, and background. It then verifies that the provider's credentials are accurate, genuine, and current.
  • 7) How long is the credentialing process?
    90 to 120 days - A standard credentialing process takes from 90 to 120 days based on the guidelines. In some cases, the process may be completed within 90 days and sometimes, it can take more than 120 days. Keeping in mind, the complexities in credentialing, it is best to hire experts in the field.
  • 8) How long is CAQH credentialing?
    Completing the initial CAQH ProView profile may take up to two hours, however once a profile is complete ongoing maintenance is easily performed through a streamlined re-attestation process.
  • 9) Why is credentialing so important?
    Why is Credentialing Important? ... Therapy credentialing is the most critical process to assure that a provider is legal and competent. The credentials verification part of the therapy credentialing process happens when a provider applies for a position at a healthcare organization. Contact Us For more details.
  • 10) What is the difference between credentialing and accreditation?
    Certifications are credentials that individuals seek to prove their proficiency in certain specialties or procedures. Accreditations are recognitions from non-governmental third-party agencies that someone has met pre-determined standards. Contact Us For more details.
  • 11) Is a resume a credential?
    What are resume credentials? Resume credentials often refer to the skills, experiences and strengths pertinent to an open job or position. However, credentials can also refer to a specialized knowledge or title an applicant has based on certain doctorates or other degrees they may carry.
  • 12) What is the implementation process?
    Upon signing a contract with Cube, we will assign a Project Manager to your account. That PM will be responsible for the timeliness and effectiveness of pre-installation, file build information gathering and input, system installation, training of the system with providers and staff prior to and during “go live” week. We will continue to follow up with you after the initial week and continue to transition you to our terrific billing team. Contact Us For more details.
  • 13) What are the services you offer?
    We provide a end to end solution - Please review Our Services Be Like Mary - Our Services
  • 14) What is EDI and EDI Enrollment?
    EDI (Electronic data interchange) is like the highway between your billing system and the insurance company. It’s the communication channel by which your billing system communicates claim data to the various payers EDI Enrollment occurs when you are setting up a new billing system/EHR or clearinghouse. Each clearinghouse has a unique submitter and receiver ID (for submitting claims and receiving remits) which must be linked to your tax id. You have to complete the EDI enrollment process in order to submit claims through your clearinghouse. A single entity can have multiple submitter IDs but can only have one receiving ID per PTAN for Medicare. Our specilaist should help walk you through this process.
  • 15) What is an ERA?
    ERA or Electronic remittance advice is a digital EOB (explanation of benefits) that shows what the insurance company paid (or didn’t pay) and all the claim details. Many billing systems can automatically post these ERAs to the patient’s account.
  • 16) What is an EFT?
    EFT (Electronic funds transfer) is the preferred method of payment for many insurance companies and the required form of payment for Medicare. Note: Medicare requires you to complete form CMS-588 when enrolling in Medicare which details how you would like to be paid.
  • 17) What is Clearinghouse?
    Clearinghouse- If EDI is the highway, your clearinghouse is the vehicle used to drive down the road. Your clearinghouse is connected to the billing system and is actually responsible for sending the claims to the insurance companies. Most clearinghouses will also receive the electronic remits (electronic EOBs) and send these to your billing system so the payments can be posted to the patient’s account. Examples of clearinghouses include Office ally, Navicure, Gateway, Emdeon, Availity etc.
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